Having managed a large number of employees in the security industry for many years, I have witnessed first-hand the powerful impact that both high and low morale can have on a company.
When employees feel valued, supported, and proud to be part of an organisation, they reflect that positivity in their work. They arrive on time, take pride in their uniforms, work their shifts without complaint, and use leave responsibly. Most importantly, they perform their duties with a positive attitude—and in our line of work, a smiling officer can make all the difference.
In the security industry, it is common to see the same officers working at the same sites, even though the company names on their uniforms may change. Why? Because when clients cancel contracts, they often request to keep the officers they know and trust. This demonstrates a crucial reality: clients are not always loyal to companies—they are loyal to people. They build relationships with the officers they see daily, and that bond often outweighs their relationship with the brand.
So, ask yourself this: If a client asked one of your officers, “Do you enjoy working for your company?”—how would they respond? If the answer is a confident “yes” with a smile, you are on the right track. If it’s “no,” then it’s time to reflect and realign.
At Koreserv Security, we believe that employee morale is not a luxury—it is a leadership responsibility. We pay our officers correctly and on time. We ensure that all benefits, such as provident fund contributions and medical aid, are up to date. We treat our people with respect, and we lead from the bottom up—by supporting them, listening to them, and standing by them.
We invest in proper training, so each officer feels confident in their role. We create an environment where they feel safe, valued, and part of a team. We give second chances when mistakes are made, and we take care to match officers with teams and posts where they can thrive. Most importantly, we maintain open and direct communication channels with senior management, ensuring every voice can be heard.
We are proud of our officers—and they are proud to represent Koreserv. That is what makes us a winning team.
By Jannie Ruppersberg
Koreserv Security General manager
